InterCall Press Releases
West Corporation Positioned in Challengers Quadrant of Unified Communications as a Service Magic Quadrant
Report Focuses on Cloud-Based Delivery of Integrated UC Capabilities including Voice, Messaging, Conferencing and Presence
OMAHA, NEBRASKA, January 25, 2012 –West Corporation, a leading provider of technology-driven, outsourced communications services, announced today that Gartner, Inc. has positioned the company in the challengers quadrant of its "Magic Quadrant for Unified Communications as a Service (UCaaS), North America."
West was included in the report for its completeness of vision and ability to execute. The Company offers a complete unified communications platform comprised of network management, enterprise voice, conference and collaboration, messaging and presence, and client applications integration solutions.
In the recently released report, Gartner examines the ways in which "unified communications offers businesses the ability to enhance how individuals, groups and companies interact, perform, and if applied wisely, improve profitability."
UCaaS includes integrated VoIP (Voice over IP), messaging, conferencing, and presence technologies, according to report authors Daniel O’Connell and Bern Elliot. In a UCaaS environment, the provider owns, manages and hosts the unified communications infrastructure. "The psychological barriers of moving unified communications to the cloud are eroding now that businesses have moved other IT functions to the cloud (such as customer relationship management, enterprise resource planning and data storage)," the report concludes.
"West is a world leader in cloud-based, mission-critical voice, data and video communications infrastructure, services and applications to businesses of all sizes," said Todd Strubbe, President of West’s Unified Communications business segment. "Our approach to UCaaS is grounded in our focused investment in building and maintaining a best-in-breed telephony and conferencing cloud infrastructure, interconnected with proprietary and partner collaboration and messaging tools to create unique and powerful communications solutions for our clients."
For a copy of the report, please visit west.com/unified.
About InterCall
InterCall, a subsidiary of West Corporation, is the largest service provider in the world specializing in conference communications. Founded in 1991, InterCall helps people and companies be more productive by providing advanced audio, event, Web and video conferencing solutions that are easy-to-use and save them time and money. Along with a team of over 500 Meeting Consultants, the company employs more than 1,500 operators, customer service representatives, call supervisors, accounting, marketing and IT professionals. InterCall’s strong U.S. presence, which includes four call centers and 26 sales offices, is bolstered by a global reach that extends to Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit www.intercall.com.
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.About West Corporation
West Corporation is a leading provider of technology-driven, outsourced communications services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.
Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.
